33bit's Privacy Policy
Protecting your personal information is our top priority. In this policy, we clearly explain what data is collected, why it is collected, and how it is kept safe.
This privacy policy ("Policy") is issued by the organization operating the 33bit platform ("we", "our") and applies to all users ("you", "your"). This Policy describes what information is collected from you when you use the 33bit website and related services ("Services"), how that information is processed, and what your rights are.
By using these Services, you are considered to have accepted the terms of this privacy policy. If you do not agree with this policy, you are requested to stop using the Services.
This policy may be updated at any time. If changes are made, we will post a notice on the website. Continued use of the Services will indicate that you have accepted the updated policy.
What Information We Collect
1.1 Information You Provide Voluntarily
When you create an account on 33bit or use our Services, you may be required to voluntarily provide the following information:
- Full name and date of birth (for age verification purposes)
- Email address and mobile number
- Preferred language and contact method
- Account login details (username and password, stored in encrypted form)
- Transaction information — financial activity through bKash, Nagad, or Rocket
1.2 Automatically Collected Information
When you access the 33bit website or mobile version, certain technical information may be collected automatically:
- IP address and device type
- Browser type and operating system information
- Duration of Service use, page visit patterns, and click patterns
- Information obtained through cookies and similar tracking technologies
1.3 Information Received from Third Parties
In some cases, we may receive information from trusted third parties for the purpose of identity verification or fraud prevention. All applicable laws and regulations are fully followed in such cases.
How We Use the Information We Collect
33bit uses your information only for the following legitimate purposes:
Account Management
Information is used to create, verify, and manage your account. This includes login security and identity confirmation.
Transaction Processing
The necessary information is processed to securely complete deposits and withdrawals through bKash, Nagad, and Rocket.
Customer Service Improvement
Information is used to resolve your issues quickly when providing support via live chat and email.
Security and Fraud Prevention
Information is analyzed to detect and prevent unauthorized access, fraudulent activity, and cybersecurity threats.
Information may also be used to improve service quality, send relevant communications, and fulfill legal obligations. We never sell your information to third parties for marketing purposes without your consent.
Cookies and Tracking Technologies
33bit uses cookies and similar technologies to provide you with a seamless and personalized experience. Cookies are small data files stored on your device.
3.1 Types of Cookies We Use
- Essential Cookies: Essential for maintaining login status and sessions. The Services cannot function properly without these.
- Functional Cookies: Used to remember your language preferences and other settings.
- Analytical Cookies: Collect anonymous statistics to help us understand which parts of the Services are used most.
3.2 Cookie Controls
You can control or reject cookies by changing your browser settings. However, disabling essential cookies may cause some features of the Services to stop working.
Sharing Information with Third Parties
33bit does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
Service Providers
Necessary information is shared with selected partners for technical services, payment processing (such as bKash, Nagad, Rocket), and customer service support. These organizations are required to use the information only for the specified purpose.
Legal Obligations
We may be required to provide information to authorities when required by a court order, government directive, or legal investigation. In such cases, we will provide only as much information as is necessary.
Business Changes
In the event of a merger, acquisition, or transfer of Services, your information may be transferred to the new organization. You will be notified in advance in such cases.
Information Security and Protection
33bit takes the protection of your information very seriously. We use industry-standard technical and administrative security measures:
- SSL Encryption: All communications on the website are encrypted using Secure Socket Layer (SSL) technology, preventing third parties from reading your information.
- Password Hashing: Your password is not stored in plain text — it is hashed using a strong cryptographic method.
- Access Controls: Only authorized staff can access your information, and only when specifically required.
- Regular Security Reviews: System security is reviewed and improved on a regular basis.
- Data Minimization: We collect only the information that is necessary, and unnecessary information is not retained.
While we are committed to ensuring the highest level of protection, it is not possible for anyone to guarantee 100% security on the internet. Therefore, you are also advised to protect your password carefully and not to share your account details with any unauthorized person.
Data Retention Period
We retain your information only for as long as necessary to fulfill the purpose for which it was collected, or as required by legal obligations:
- Account-related information will be retained for as long as the account remains active.
- Financial transaction records may be kept for the legally required period even after the account is closed.
- Records of customer service communications are retained for a specified period.
- Security logs are retained for the period determined by applicable laws and regulations.
Once the specified period has ended, information is securely deleted or anonymized so that you can no longer be identified.
Your Rights and Choices
As a user of 33bit, you have the following rights over your own information:
Right to Access
You may request to know what information we have stored about you.
Right to Correction
If there is any error in your information, you may request that it be corrected.
Right to Deletion
In certain circumstances you may request that your information be deleted, though this may not be possible if there are legal obligations in place.
Right to Object and Restrict
You may object to or request a restriction on the processing of your information for specific purposes.
To exercise these rights, contact us at [email protected]. We will review your request in a timely manner and respond in accordance with applicable law.
Deleting certain information or stopping its processing may not be possible for legal reasons or due to the core functionality of the Services. In such cases, we will provide you with a detailed explanation.
Protection of Minors
33bit's Services are intended only for those aged 21 and above. We do not knowingly collect any personal information from minors. An age verification process is followed at the time of account creation.
If it comes to our attention that a minor's information is present in our systems, we will immediately close that account and delete the information. If you believe a minor is using this Service, please notify us at [email protected].
Changes to This Policy
33bit reserves the right to update this privacy policy from time to time. When changes are made:
- The "Last Updated" date at the top of the page will be changed.
- For significant changes, registered users will be notified by email.
- Continued use of the Services after an update will be considered acceptance of the new policy.
Therefore, if you use the Services regularly, it is advisable to visit this page occasionally to check for policy updates.
Contact Us
For any questions, requests, or complaints regarding the privacy policy, please contact our support team:
After receiving your request, we will do our best to respond as quickly as possible and provide full cooperation in resolving your privacy-related concerns.